Service Orientation
Looking for ways to help people.
Coordination
Changing what is done based on other people's actions.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Speaking
Talking to others.
Active Listening
Listening to others, not interrupting, and asking good questions.
Active Learning
Figuring out how to use new ideas or things.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Time Management
Managing your time and the time of other people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Persuasion
Talking people into changing their minds or their behavior.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Writing
Writing things for co-workers or customers.
Reading Comprehension
Reading work-related information.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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